Personalised Family Tree Frame
A beautiful family tree print with the names of your family. Your family surname or 'our family' is displayed within the design too.
♥ SIZES ♥
Unframed square print: 8x8"
Framed print in handmade white deep box frame 9x9"
♥ MORE INFO ♥
- A PDF design proof will be emailed to you for approval. Please check that all the information and spelling is correct.
The unframed print will be sent carefully packed in a sturdy envelope.
A framed print will be wrapped carefully in bubble and a sturdy parcel box.
Orders under £50
Mainland UK: free shipping; £3.50 tracked and signed
Europe: £3.00 standard; £8.00 tracked and signed
Rest of the world: £4.00; £9.00 tracked and signed
Orders over £50
Mainland UK: free delivery
Europe: For framed products: £15 (standard, untracked service) or £24 (2 day DHL courier service)
Rest of the world: For framed products: £25 (tracked and signed service) or £30 (3 day DHL courier service)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalised designs cannot be returned unless they arrive to you damaged. Please email us photos of the damage in order to apply for compensation from our delivery company.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 6 Staunton Road, Kingston upon Thames, KT2 5TJ, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 6 Staunton Road, Kingston upon Thames, KT2 5TJ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.